Order Processing Time

• All orders placed (& confirmed) before 5 PM PST will be shipped the next business day. We manually confirm all orders for things like address verification, inconsistent billing information as well as by phone/email confirmation. Orders cannot be shipped unless confirmation is complete.
• Orders placed outside of our business hours will be confirmed and shipped the following business day.
• While we make every effort to ship all orders within 2 business days, material back-orders, and other unforeseen circumstances can delay your order up to 5 business days. If a delay is expected, we will notify you of the delay.

Free Shipping

Free shipping is offered on all orders. We reserve the right to use the cheapest shipping method available at the time of your order. Most orders ship via USPS Priority Mail (approx. 2-3 day transit within the United States). Empty sandbags typically ship UPS ground from our property in Las Vegas, NV or Portersville, PA. Rarely we are unable to ship to remote locations. If your order is deemed too remote to ship to, you will be fully refunded the next business day.

Alaska & Hawaii Sandbags, LLC makes every effort to ship sandbags to all Americans, including those living in Alaska and Hawaii. For free shipping, we utilize USPS Priority Mail flat rate shipping. Many of our products (especially larger packs of empty bags) are too bulky to fit inside of flat-rate box, and must be shipped via parcel carrier (UPS, FedEx). These bulky orders to Alaska and Hawaii will require additional shipping charges. Our customer service staff will call with your shipping quote, at which point a customer may elect to cancel the order for a full refund or pay for the added shipping cost.

Expedited UPS Shipping

All products on our website can be expedited shipped via UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air. At checkout, select the expedited shipping method of choice. Orders exceeding 150 lbs. total weight will not automatically calculate shipping rates. Our shipping specialists will contact you via telephone with the added shipping cost to expedite your order after it is placed. Customers may elect to cancel their order with a full refund if they do not want to pay the cost of expedited shipping, or may choose our Free Shipping option (see above).

Pallet Pack Orders

Pallet pack orders are a great way for our volume customers to save money. Pallet pack discounts only apply to orders delivering within the continental USA. Pallets will deliver on a standard box truck, and require a forklift or loading dock. The delivery driver will set your pallet at the rear of his truck for offload. Delivery drivers will not help unload your bags by hand. Customers have 1 hour maximum to offload their bags, so if you expect to hand unload a pallet (without a forklift or dock), we recommend having additional help available.

Order Tracking

When your order ships, you will receive an email updating the status of your order. If available, tracking numbers are provided with this email. Tracking can take up to 2 days to appear online (generally for USPS). All items are shipped with delivery confirmation. Items with delivery confirmation from any major carrier (UPS, USPS, or FedEx) will not be refundable for “not received” purposes. Customers may request signature confirmation by calling (855) 800-SAND and placing their order with a customer service representative. Additional charges will apply for signature confirmation.

Returns

Unused empty sandbags may be returned with a valid Return Authorization Number (RAN). To obtain a RAN please call our office at (855) 800-SAND. Items returned will be eligible for a refund amounting to their order total minus a 10% handling fee and any cost to originally ship the product. Additionally, customers are responsible for the return shipping of the product. We do not provide return shipping labels. Sales of all filled sandbags are final – returns of filled sandbags are not accepted.

If a product is returned for manufacturing or shipping error, customers may elect for a full refund with no additional expense or free replacement. Customers have 30 days to request a return from the date their order delivers. Return requests beyond 30 days from product delivery will not be accepted. No Exceptions.

Undeliverable and Unauthorized Returns

Products that are returned marked “undeliverable” will be destroyed and no refund or replacement provided. Please ensure a valid address is provided at checkout to prevent your products from being returned marked “undeliverable”. If a customer uses a different address for UPS and USPS, please provide both shipping locations when selecting free shipping. You can clarify how to ship in the comments of your order, ie: “if shipping via the post office, please ship to…”. This policy also applies to returns without a valid Return Authorization Number.

For additional information or questions regarding our shipping policy, or for a rush shipping quote please call us at (855) 800-SAND (7263).